The Art of Case Note Writing

Case notes tell a story. Do yours? Is it a story that you would want others to read?

Michigan Works! Association is partnering with the Michigan Department of Rehabilitation Services (MRS) to bring you this important training. 

Would your case notes support a seamless staffing transition if you were unable to return to your office? 

As a manager, do you have a case note writing policy? Are you responsible for developing a policy that will promote consistency and effectiveness? 

This training will give you the tools for a resounding YES to all of those questions.

Case notes record important details about services provided to customers. They supplement and synthesize information on a customer’s strengths and needs and provide a justification for services and activities. 

In this session, attendees learn
  • A guideline to organized, concise, factual case notes
  • The importance of Case Notes
  • Case Notes as low hanging fruit for auditors
  • When Case Notes should be written
  • What should be included and left out
  • How Case Note content can protect participants from potential discrimination
  • Confidentiality and The Freedom of Information Act

Attendees will leave this training with case note writing that:

  • identifies the issue
  • captures informed choice
  • communicates the reason and/or rationale for the case note
  • indicates the outcome and
  • notes next steps concerning the customer.
  • Michigan Works! management, program and frontline staff
  • MRS staff
  • America’s Job Center partners in Adult Education and Health and Human Services
  • Member - $55.00
  • Non-member - $80.00 

August 1, 2017

Okemos Conference Center
2187 University Park Dr
Okemos, MI 48864

Registration 8:30-9:00
Training - 9:00-4:00

*Lunch served

This training will also be held August 2, in the same location. Attendees should only register for one day of training.



Cheryl Liss is a training consultant within the Staff Development Division at Michigan Rehabilitation Services (MRS). She holds a Master Degree in Rehabilitation Counseling and is certified as a rehabilitation counselor.

Cheryl has worked with MRS for nearly 25 years and has held several positions during her tenure with MRS. As a training consultant, Cheryl’s primary responsibility is coordinating, conducting/facilitating and scheduling training for agency field staff.