ADA Compliance: Effective Strategies for Communicating Electronically with People with Disabilities

The Americans with Disabilities Act (ADA) requires that organizations serving the public communicate effectively with people who have communication disabilities.

The goal is to ensure that communication with people with these disabilities is equally effective as communication with people without disabilities.

You may have established good policies, but if front line staff are not aware of them or do not know how to implement them, problems can arise.

Comprehensive and ongoing staff training is a crucial to ensuring success and this webinar can help.

Key Takeaways
  • Critical components to consider for electronic communication including font, use of colors, formatting, images, etc. 
  • How to run accessibility checks on documents
  • Being compliant in the use of videos for people with vision or hearing disabilities
  • Website development and compliance with ADA using Web Content Accessibility Guidelines (WCAG) — What makes a website readable?
  • An understanding of WCAG requirements for each level of conformance (State government has been tasked with conforming to the requirements of AA) 
  • And more …
Who Should Attend

This training is applicable to EVERYONE, including (but not limited to):

  • Resource room staff
  • Classroom presentation staff
  • Job seeker staff
  • Service center staff
  • Communication staff
  • Management staff
  • EO staff
  • Web/content administrators


Webcast recorded October 18, 2016


Member: $10.00
Non-member: $12.00


  • Amy Hiltunen, Manager, Talent IT Systems, Workforce Development Agency