Effective Communication for Effective Customer Service

Have you ever wished you had handled a verbal interaction more effectively? Or written an email that shared information in a more impactful way? 

Being able to get your message across with poise and effectiveness is one of the most powerful tools we have in the workforce today.  If you’d like to learn to express yourself in a more professional manner and gain skills to build better customer relationships, this classroom training is for you. 

Ricki Kozumplik, AHA Consulting, has years of experience training others just like you in the art of effective communication.  You will learn:

  • 9 effective communication skills to build customer relationships
  • 5 barriers to effective communication
  • How to effectively handle customer complaints
  • 6 steps to conflict resolution

This one-day training is filled with activities, role playing and information that you can take back to your job and put into practice immediately.  You don’t want to miss it!


Who Should Attend
  • Management Staff
  • Job Seeker Staff



October 7, 2019


Registration: 8:30 am
Training: 9:00 am – 4:00 pm (includes lunch)


University Center
80 Livingston Blvd.
Gaylord, MI 49735



$120 Member
$165 Nonmember


REGISTER  http://www.cvent.com/d/4yqkbd/4W



Richalene (Ricki) Kozumplik, Owner, AHA Consulting

Accelerating Higher Achievements Consulting provides training, facilitation and consultation services to private and public employment and training and education systems throughout the nation. As owner, Ms. Kozumplik has assisted more than 39 US states and/ or territories (including Guam); the national and all regional Department of Labor offices; greater than 100 specific workforce areas and their Boards and One Stops across the nation; more than 31 state workforce boards or councils, training institutes and/or associations; and, various federal, state and local partner agencies. Those partner agencies include the Workforce Investment Act (Adult, Dislocated Worker, Youth, and Migrant and Seasonal Farmworkers), Vocational Rehabilitation, Temporary Assistance to Needy Families, Experienced Works, Employment Service, Unemployment Insurance, Veterans, Trade Adjustment Assistance, Adult and Continuing Education, Higher Education, economic development and community and faith-based organizations. Working throughout the country allows Ms. Kozumplik to identify and research “best” and “promising practices” within the workforce development system.