Employment Service (ES) Complaint System (Webcast)

Michigan Works! service centers field a variety of client grievances pertaining to discrimination, access to services, employer interactions and more. To best serve our customers and to comply with program regulations, it’s our duty to understand the nature of these complaints and the proper procedures for filing them.

Was the complaint coming from a Wagner-Peyser participant? Is the complaint about employer discriminatory practices? Where does each complaint get filed and what is the process? This webinar will answer these questions and define clear paths for distinct complaint types.

Key Takeaways
  • Understand the roles and responsibilities of an ES Complaint Coordinator.
  • Distinguish the appropriate process for reporting different types of complaints reported at services centers, including ES complaints and non-ES complaints.
  • Make the distinction between ES complaints from EO/unlawful discrimination complaints.
  • Know when you have a legitimate, fillable complaint and what your obligations are.
  • Where and how to file different complaint types via the ES Complaint System.
  • Complaints related to H-2A Employers and Migrant and Seasonal Farm Workers


Who Should Attend
  • Michigan Works! ES Complaint Coordinators
  • Front-line/resource room staff
  • Service center managers
  • Migrant and Seasonal Farmworker Staff


Date / Time

October 17, 2018
1:30 – 3:00



$10 Members
$12 Nonmembers




Presented by
  • Gerardo Aranda, Migrant Seasonal Farmworker Program Manager/State Monitor Advocate, Talent Investment Agency
  • Jesus Centeno, Departmental Analyst, Talent Investment Agency