NFJP Outreach, Eligibility, and Enrollment: A deep dive

What we will cover:

• Opportunities for collaborative outreach & Tips for customer outreach
• Eligibility requirements & participant application submission and verification process
• Customer-centered approach: Overview of participant barriers
• Best practices for Enrollment: warm handover, initial contact, intake, engagement, assessment, promotion of service options and opportunities for co-enrollment

Target audience: All case managers, compliance team, managers, business service representatives